planning

Facing the tough ‘build vs buy’ choice for your chatbot platform? This post breaks down when custom development is a strategic advantage versus when buying a solution saves time and resources.

Like any software project, building a chatbot requires careful planning. While all software projects fall along the Waterfall-Agile spectrum. I believe chatbot projects should lean closer to the Agile end, emphasizing rapid prototyping and iteration over extensive upfront planning. This post draws on my experience with numerous chatbot projects and outlines what successful teams have done at the start.

Think developers are the key to chatbot success? Think again! This guide breaks down the essential entire team you need, from execs to QA, for a winning project.